WEBINAR: 40 mins (15mins Q&A)

Speakers: John Cosgrove & Chris Baldock

Salesforce 3.0 is here, and it's incredible. Data Cloud, Generative AI, Retrieval Augmented Generation (RAG), and Einstein One, combine to produce a set of capabilities beyond anything that's ever been possible in Salesforce before. Taking full advantage of those capabilities requires a fundamental shift in how we think about the various Salesforce clouds. Join us to hear more about the rapidly evolving space that is Salesforce 3.0.

Industry: Agnostic

WEBINAR: 40 mins (15mins Q&A)

Speakers: David Bowker, Graeme Lewis, Chris Baldock

Join us to understand how Universities can start to leverage Salesforce's Gen AI and Predictive AI Capabilities across their institutions. We'll initially provide an overview of the rapidly evolving Salesforce AI landscape including a discussion on potential use cases. We'll then illustrate a conceptual roadmap, providing a step by step guide for how an institution can commence and expand their use of these AI capabilities including key considerations around AI Readiness, use case definition and strategy.

Industry: Higher Education

WEBINAR: 40 mins (15mins Q&A)

Speakers: Rhys Bittner & Graeme Lewis

The modern data stack is dynamic, scalable, agile, and flexible. Join us to hear how you can pull together everything you know about your customers and prospects, including how they interact with your website, downloadable materials, articles and products.

If you're not using your data to the fullest then you are falling behind.

Industry: Financial Services

WEBINAR: 40 mins (15mins Q&A)

Speakers:
Graeme Lewis, Partner - Lightfold
Ryan Dean - Client Partner, Cloudwerx
Alex Ulrich RVP Tableau

Join us for a critical session designed specifically for existing Tableau Server users contemplating a shift to Tableau Cloud or those wanting to know more about Tableau functionality. This discussion will walk you through the comprehensive benefits of moving to a cloud-based environment, including enhanced scalability, reduced IT overhead, and access to the latest features and updates without the need for manual upgrades. Learn from experts who have successfully navigated this change and leverage their insights to optimise your organisation's analytics capabilities in the cloud. This session is essential for any Tableau user looking to enhance their data visualisation practices through the power of cloud computing.

Who Should Attend: Existing Tableau customer who are still to migrate to Tableau Cloud.

Industry: Agnostic

WEBINAR: 40 mins (15mins Q&A)

Speakers:
Hope Jameson - Business Improvement Manager at LW Reid
Ryan Dean - Client Partner, Cloudwerx
Arun Nair - Principal Consultant

Moderator: Chris Spence - RVP Commerce & Revenue Cloud, Salesforce 

Join us for an insightful session that reveals how leveraging both Salesforce B2B Commerce and Salesforce D2C Commerce can significantly enhance your digital storefront strategy. By sharing core data elements across both channels, you can deliver unique, personalised experiences while reusing existing backend setups and storefront components, resulting in improved efficiency and effectiveness with minimal extra effort. Discover how establishing Salesforce Commerce in your unused channel requires far less investment than your initial storefront setup. This session will empower you to unlock powerful synergies, expand your reach, and optimise your commerce operations seamlessly.

Industry: Consumer Goods & Manufacturing

WEBINAR: 40 mins (15mins Q&A)

Speaker: Jackson Hopkins, Jarrod Myers, Rhys Bittner

Join us to explore how Brightside Co, a global provider of insurance services, partnered with Cloudwerx to revolutionise its business systems in under 24 months, significantly enhancing efficiency, adding the ability to scale quickly and effortlessly, increase customer satisfaction, and de-risk their technology future across global markets. This session delves into how Brightside replaced their in-house legacy technology stack (CRM, Integrations, ERP) within 24 months to create a flexible, streamlined, future proof system that improved service delivery and responsiveness. Brightside was also able to move from partner-let to internally supporting all parts of the new systems by re-training and up-skilling the existing IT team with very very few new hires. Learn how these strategic improvements directly benefited their customer interactions and internal processes, setting a new standard for operational excellence in the financial services industry. Perfect for professionals in the insurance and financial sectors, or anyone looking to take on a platform overhaul and move from internally-built to SaaS solutions, this webinar offers insights into transforming business operations for better scalability and customer engagement.

Who Should Attend: Mortgage Brokers and Wealth Management.

Industry: Financial Services

WEBINAR: 40 mins (15mins Q&A)

Speakers: Martina Patel, Adam Faulkner, Supriya Shonnard

Organisations often prioritise customer experience but overlook the critical role of employee experience, even though both are essential for business success. This panel discussion, featuring experts from BlueEgg and Cloudwerx, will delve into the advantages of digital portals for boosting employee engagement within dispersed enterprise structures. Learn how these platforms help centralise communications, streamline access, and foster a community atmosphere, significantly enhancing Employee Net Promoter Score (eNPS) and overall satisfaction. Gain valuable insights from successful portal implementation and discover strategies to develop or enhance your own employee engagement platforms.

Industry: Agnostic

WEBINAR: 40 mins (15mins Q&A)

Speakers: David Bowker, Graeme Lewis, Chris Baldock

Join us to understand how Public Sector Agencies / Departments can begin to leverage and scale Salesforce's Generative AI and Predictive AI Capabilities and drive operational efficiencies and greater personalized and proactive service delivery. We'll initially provide an overview of the rapidly evolving Salesforce AI landscape and provide a conceptual roadmap for how an agency can commence and scale their use of these AI capabilities including key considerations around AI Readiness, Strategy and Governance. We'll conclude by discussing the types of initial use cases that would be good areas to pilot and scale with AI.

Industry: Public Sector Agencies

WEBINAR: 40 mins (15mins Q&A)

Speakers: Jarrod Myers, Richard Wiltshire

Join Richard Wiltshire, CIO of the Australian Computer Society, as he takes you through a groundbreaking journey of how a targeted digital transformation can extend beyond company walls to reshape an entire industry. This session will detail the ACS blueprint that streamlined internal processes, drastically reduced technical debt, and significantly improved user experiences, achieving more than just organisational goals—it catalysed industry-wide reform. Learn from ACS’s strategic playbook on achieving operational excellence and setting new service standards, which contributed to remarkable improvements in fraud prevention and agent accountability. For any CIO seeking not only to lead but also to innovate within their industry, this session offers the best practices and actionable insights needed to replicate ACS’s success and drive substantial, sector-wide change.

Industry: Agnostic

Spots are limited for this session and registrations are subject to approval. Confirmed registrations will receive a confirmation email.

IN PERSON ONLY WORKSHOP & NETWORKING | 90 minutes 

Speakers: Dr. Lili Sussman, Toby Wilcock (Moderator)

Join Dr. Lili Sussman for an exclusive 90-minute workshop tailored specifically for CEOs and founders of mid-sized organisations who are poised to dramatically scale their businesses. As one of Australia's top leaders in business growth and innovation, Dr. Sussman brings her decades of transformative experience to this interactive session. Discover the distinct strategies that differentiate high-growth companies from the rest, through a proven system that aligns people, strategy, execution, and finances—aiming for a 10x valuation in three years without burnout. Participants will gain hands-on interaction, tailored advice, and strategic frameworks they can immediately apply to supercharge their company’s growth trajectory. Secure your spot to engage directly with a leader who has not only theorised but also successfully applied these principles to achieve remarkable success. This workshop is a must-attend if you're ready to transform your approach and see real growth.

Who Should Attend: Mid Market CEOs and Founders. C-Level can attend if A players and drivers of change within their organisation.

Industry: Agnostic

IN-PERSON SALESFORCE AUDITORIUM: 30mins

Speakers: John Cosgrove & Chris Baldock

Our businesses are becoming ever more reliant on streams of rapid and accurate data. Nowhere is this more true then in the domain of Artificial Intelligence and Predictive Machine Learning.

Bringing all of an organisation's data together and readying it for secure mobilisation at scale is a challenge that is becoming increasingly solved through implementation of the Modern Data Stack (MDS).

Salesforce Clouds thrive on rich data. Come and join us to hear how the Modern Data Stack can help you put your data to work.

Industry: Agnostic

Join us in person at the after party for an evening of networking over nibbles, drinks and live music. Plus, Vivid 2024 is on so you will get to enjoy the night overlooking a city of inspiring lights!